Privacy Policy

Last updated: August 18, 2026 This Privacy Policy explains how we collect, use, store and protect the personal data of users who visit the website www.realtimestudio.rs, contact Realtime Studio, send an inquiry or a session request, use the studio’s services, take part in a recording or otherwise enter into a business relationship with us. We process personal data in accordance with the Law on Personal Data Protection of the Republic of Serbia and other applicable regulations. Data is processed only to the extent necessary for a specific purpose, applying appropriate technical and organizational security measures.

1. Personal data controller

Realtime Studio is a business brand and professional podcast and video studio through which services are provided by the registered sole proprietor: Dušan Đokić PR Dizajn studio Digital Agency Kha Concepts Beograd-Palilula Slanački put 76D 11060 Belgrade – Palilula, Serbia Reg. No. (MB): 67808436 Tax ID (PIB): 114728093 The aforementioned registered sole proprietor is the controller of personal data when determining the purposes and means of processing data in connection with the operation of Realtime Studio. Realtime Studio location: Mirka Milojkovića 1, Sunnyville Višnjička banja, 11060 Belgrade Contact for questions about privacy and data processing: Email: [email protected] Phone: +381 69 235 1990 Phone: +381 69 204 6334 Web: www.realtimestudio.rs In the remainder of this Policy, the term “Realtime Studio” refers to the business brand and the services provided by the aforementioned registered sole proprietor.

2. Who this Policy applies to

This Policy may apply to:

website visitors;
people who send us an inquiry;
people who submit a session request;
clients and prospective clients;
representatives of companies and other business entities;
guests, hosts, interviewees and other recording participants;
collaborators and other persons involved in carrying out the project;
people who communicate with us by email, phone, social media or other channels.

3. What Data We May Process

The type of data depends on how you use the Realtime Studio website and services.

Contact and identification data

We may process:

full name;
email address;
phone number;
company, organization or brand name;
the role or position of the person contacting us;
other contact details you voluntarily provide to us.

Inquiry and booking data

We may process:

preferred recording date and time;
the selected package or type of service;
selected podcast set;
number of participants;
type and format of content;
expected duration;
technical or production requirements;
notes and other information you enter in the form or provide to us during communication.

Data related to the business relationship

When necessary to deliver the service or to issue an offer, proforma invoice or invoice, we may process the data required for business documentation, payment and accounting records. For business clients, this may include company details and the contact details of authorized persons or contact persons.

Audio, video and photographic material

Given the nature of Realtime Studio’s services, the following may be created during recording:

video recordings;
audio recordings;
photos;
recordings of participants’ image and voice;
name, title or other information appearing in the content;
raw production materials;
edited and working versions of content.

The image and voice of an individual may constitute personal data when the person is identified or identifiable on that basis. Realtime Studio does not use recordings of faces or voices for the biometric identification of participants.

Materials provided by the client

As part of production, we may process materials such as:

scripts;
presentations;
photos;
video and audio files;
logos;
graphic materials;
guest bios;
signatures and job titles;
texts;
other content needed to carry out the project.

Technical data

When you use the website, certain data may be processed automatically, including:

IP address;
device type;
web browser;
operating system;
approximate time of access;
pages visited;
traffic source;
technical data needed for the security and proper functioning of the website.

Data from cookies and similar technologies

Depending on user settings and the active features of the website, data from strictly necessary, functional, analytics and marketing cookies and similar technologies may be processed.

4. How We Obtain Data

We most often receive data directly from you when:

submit a form through the website;
send a session request;
contact us by email or phone;
contact us via social media;
accept an offer or use our services;
take part in a recording;
provide the materials needed for production.

We may also receive certain data from the client organizing the recording, for example when a company or producer provides the names of guests, participants or members of their team. Certain technical data is generated automatically when you use the website.

5. Purposes and Legal Basis of Processing

We process data only when there is an appropriate purpose and legal basis for doing so.

Responding to inquiries and preparing quotes

We use the data to:

respond to your inquiry;
understand your needs;
prepare a quote;
check time slot availability;
agree on the details of a potential collaboration.

The legal basis may be taking steps at the person’s request prior to entering into a contract, or a legitimate interest in conducting business communication.

Booking and service delivery

We process data for the purpose of:

bookings and session confirmations;
studio organization;
preparing the podcast set;
technical preparation;
carrying out recordings;
editing and post-production;
delivery of materials;
communication throughout the project.

The legal basis is the performance of a contract or taking steps prior to entering into a contract.

Invoicing and compliance with legal obligations

We process certain data for the purpose of:

issuing pro forma invoices and invoices;
keeping business and accounting records;
fulfilling tax and other legal obligations.

The legal basis is compliance with the controller’s legal obligations.

Security and protection of rights

We may process certain data for the purpose of:

protection of the website and information systems;
preventing abuse and fraud;
handling complaints;
providing evidence of business communication;
exercising or defending legal claims;
protecting equipment, premises and business interests.

The legal basis is the legitimate interest of Realtime Studio, where such interest is not overridden by the rights and freedoms of the data subject.

Analytics and marketing technologies

Where consent is required for the use of certain analytics or marketing technologies, such tools are activated only after the user’s appropriate consent has been obtained. Consent may be withdrawn at any time, without affecting the lawfulness of processing carried out before its withdrawal.

6. Audio and video production

Realtime Studio provides professional recording and production services for podcasts, interviews, video shows, educational content, branded content and other audio and video formats. Processing audio and video material is therefore an important part of our services. When Realtime Studio records or processes content on behalf of a client, the roles in data processing depend on the specific project and the purpose of processing. When the client determines:

purpose of the recording;
content;
selection of guests and participants;
manner and place of publication;
the audience the content is intended for;

the client may act as the controller with respect to the content they produce, while Realtime Studio may process audio and video material on the client’s behalf and according to the client’s instructions for the technical delivery of the production. Realtime Studio remains an independent controller for the processing it carries out for its own business purposes, such as booking sessions, communication, invoicing, protection of rights and compliance with legal obligations. The client is responsible for ensuring an appropriate legal basis, notices, permissions and consents for the persons they involve in their project, where required under applicable regulations.

7. Use of Recordings to Promote Realtime Studio

Realtime Studio will not use the client’s recorded material, their likeness, voice, guests, logos or final content for its own portfolio, website, social media, advertising or other promotional purposes without prior agreement or appropriate approval. If the client or another relevant person approves the use of certain material for promotional purposes, we will use that material only within the agreed purpose and scope. Approval for promotion is not a condition for using Realtime Studio’s core services.

8. Special categories of personal data

Through its contact and booking forms, Realtime Studio does not request data about:

racial or ethnic origin;
political opinions;
religious or philosophical beliefs;
trade union membership;
genetic data;
biometric data for the purpose of unique identification;
health status;
sex life or sexual orientation.

However, due to the nature of podcasts, interviews and other content, participants may voluntarily discuss topics during recording that may contain such information. When such data appears in a client’s production content, we process it only to the extent necessary to deliver the agreed production and in accordance with the applicable legal basis. Realtime Studio does not use such data for its own profiling of participants or to establish their identity.

9. Cookies

The website may use cookies and similar technologies for proper functioning, security, saving user preferences, traffic analysis and measuring marketing activities. Cookies may be:

Necessary cookies

They are required for the basic functioning and security of the website, forms and other features. When they are necessary to provide a feature explicitly requested by the user or for the secure operation of the system, their use does not require consent, to the extent permitted by regulations.

Functional cookies

They can be used to remember certain user choices and improve website functionality.

Analytics cookies

They help us understand how visitors use the website, which pages they visit, where they come from and how we can improve the user experience. Where consent is required, analytics cookies are not activated before it is given.

Marketing cookies

They may be used to measure campaign results, for remarketing and to display more relevant ads. Where consent is required for their use, they are activated only after the user has given appropriate consent. The user may refuse certain categories of cookies or withdraw previously given consent through the cookie settings available on the website. Cookies can also be deleted through the web browser settings.

10. Analytics, Advertising and Third-Party Services

Depending on the features currently active, the website may use third-party services for:

traffic analysis;
managing tags and scripts;
protecting the website from abuse and automated requests;
measuring marketing campaigns;
displaying video content;
displaying maps;
communication;
booking sessions;
hosting and technical operation of the website.

Such services may process technical data such as IP address, device and browser data, and data on interaction with the website. Where user consent is required for a particular service or purpose, processing is activated only after the appropriate consent has been obtained. Current information on cookie categories and the option to manage consent are available through the cookie management system on the website, where such a system applies.

11. Social media and external platforms

Realtime Studio may be present on platforms such as Instagram, Facebook, YouTube, TikTok and other social or video platforms. By clicking a link or using content that leads to a third-party platform, the user may leave our website or activate content provided by a third party. Those platforms process data in accordance with their own privacy policies and terms of use. Realtime Studio does not control the processing that such platforms carry out independently.

12. Who We May Share Data With

We do not sell or rent personal data to third parties. Data may be made available only when necessary for a specific purpose, including to the following categories of recipients:

hosting and infrastructure providers;
providers of technical maintenance for the website and information systems;
email and communication service providers;
appointment booking services;
cloud and other services for transferring or storing production files;
accounting services;
banks and payment service providers, when necessary;
production collaborators and subcontractors when needed to deliver the contracted service;
analytics and marketing services, where there is an appropriate legal basis for their use;
legal and professional advisors;
government authorities and other authorized persons where there is a legal obligation.

When another party processes data on our behalf, we strive to engage providers that ensure appropriate safeguards and process data only within the agreed purpose and instructions.

13. Transfer of data to other countries

Certain technology services used by websites and production systems may have servers or service providers outside the Republic of Serbia. When data is transferred to another country or an international organization, Realtime Studio takes the measures necessary to ensure that such transfer is carried out in accordance with the applicable regulations of the Republic of Serbia. Depending on the case, the transfer may be based on:

an adequacy decision;
appropriate contractual and other safeguards;
another legal mechanism permitted by applicable law.

14. How Long We Keep Data

We keep data only for as long as necessary to fulfill the purpose for which it was collected, or for as long as required by applicable regulations.

Inquiries that do not result in a service being provided

As a rule, data from inquiries and related communication may be kept for up to 12 months from the last relevant communication, unless there is a need or an appropriate legal basis for longer retention.

Client and project data

Data required to provide the service is kept for the duration of the business relationship and thereafter for the period necessary to fulfill legal obligations and protect rights within the applicable time limits.

Accounting and business records

Invoices, proforma invoices, contracts and other documentation subject to statutory retention periods are retained in accordance with those periods.

Audio, video and production files

Raw footage, project files, working versions and final materials are kept for the period needed for editing, delivery and included revisions, or for the period agreed with the client. Realtime Studio is not a permanent archiving service for production materials. After the required or agreed period expires, materials may be deleted or archived in accordance with the agreement and the Terms of Use. The client is responsible for making their own backup copy of the materials after delivery.

Cookie and analytics data

Retention periods may depend on the type of cookie and the settings of the specific service. Where processing is based on consent, we also keep an appropriate record of that consent for the period necessary to demonstrate regulatory compliance.

15. Data security

We take appropriate technical, organizational and security measures to protect data against:

unauthorized access;
accidental or unlawful loss;
misuse;
unauthorized alteration;
unauthorized disclosure;
destruction.

Measures may include access control, protection of accounts and systems, secure communication, backups, software updates and restricting access to data only to persons who need it to perform their work. Although we strive to apply appropriate security standards, no electronic system for transmitting or storing data can guarantee absolute security.

16. Personal Data Breach

In the event of a personal data breach, Realtime Studio will assess its nature and the possible risk to the rights and freedoms of individuals and take appropriate measures. Where the legal requirements are met, the Commissioner for Information of Public Importance and Personal Data Protection and/or the data subjects will be notified of the breach in accordance with the law.

17. Rights of Data Subjects

In accordance with applicable regulations, and depending on the circumstances and the legal basis of processing, you may have the right to request from us:

Right to information

You have the right to receive information about how and why we process your data.

Right of access

You may request confirmation of whether we process your data and, where applicable, access to that data and to information about its processing.

Right to rectification

You may request the correction of inaccurate data or the completion of incomplete data.

Right to erasure

You can request the erasure of your data when the legal conditions for it are met. The right to erasure is not absolute and does not apply when we have a legal obligation or another valid basis to retain the data.

Right to restriction of processing

In cases provided for by law, you may request a temporary restriction of the processing of certain data.

Right to data portability

Where the legal requirements are met, you may request to receive the data you have provided to us in a structured, machine-readable format, or have us transmit it to another controller where technically feasible.

Right to object

Where processing is based on legitimate interest, you have the right to object to such processing in accordance with the law.

Right to withdraw consent

If processing is based on your consent, you may withdraw it at any time. Withdrawal of consent does not affect the lawfulness of processing carried out before its withdrawal.

18. How to Exercise Your Rights

You can send a data protection request to: [email protected] To protect your data and prevent unauthorized access, we may request additional information reasonably necessary to confirm the identity of the person submitting the request. We will respond without undue delay, and no later than 30 days from the date the request is received. If the request is complex or we have received a large number of requests, this period may be extended by an additional 60 days, and we will notify you of this within the initial 30-day period, stating the reasons for the extension. Exercising your rights is generally free of charge, except where the law permits charging necessary costs or refusing manifestly unfounded, excessive or repetitive requests.

19. Direct marketing

If we use your data for direct marketing communication, such processing will be carried out only when there is an appropriate legal basis for it. You have the right to request at any time that we stop processing your data for direct marketing purposes. You can send such a request using the contact details provided in this Policy or use the available option to unsubscribe from the specific marketing communication.

20. Automated Decision-Making and Profiling

Realtime Studio does not make decisions about users based solely on automated processing that produce legal effects for them or similarly significantly affect them. Analytics or marketing services may, with an appropriate legal basis, process certain website usage data for statistics or more relevant advertising, but Realtime Studio does not use such processing for automated decision-making about the provision of its core services.

21. Minors

The Realtime Studio website and services are not intended for collecting data directly from children through the website without an appropriate legal basis. A minor may take part in a podcast, interview or other project when the applicable legal requirements are met. A client who includes a minor in their project is responsible for obtaining the necessary legal basis and the consent of a parent, guardian or other legal representative when such consent is required.

22. External Links and Third-Party Content

The website may contain links to other websites and services. Realtime Studio is not responsible for the privacy policies, security or data processing practices of websites and services independently operated by third parties. Before providing data to such services, we recommend that you review their privacy rules.

23. Changes to the Privacy Policy

Realtime Studio may update this Privacy Policy from time to time due to:

compliance with regulatory changes;
changes in the way we do business;
the introduction of new services;
changes to website functionality;
changes to the services that process data;
improvements to privacy protection.

The current version of the Policy will always be published on this page, along with the date of the last update. Where the nature of a change requires it, we may also notify users through appropriate means.

24. Right to lodge a complaint with the Commissioner

If you believe your data is being processed in violation of the Law on Personal Data Protection, you have the right to file a complaint with the: Commissioner for Information of Public Importance and Personal Data Protection Bulevar kralja Aleksandra 15 11120 Belgrade, Serbia Phone: +381 11 3408 900 Email: [email protected] Web: www.poverenik.rs Filing a complaint with the Commissioner does not affect any other rights to administrative or judicial protection you have under the law. Before contacting the Commissioner, you may also contact Realtime Studio directly so that we can try to answer your question or resolve any issue related to data processing.

25. Contact

For any questions, requests or concerns regarding this Privacy Policy or the processing of personal data, you can contact us: Realtime Studio Mirka Milojkovića 1, Sunnyville Višnjička banja, 11060 Belgrade Email: [email protected] Phone: +381 69 235 1990 Phone: +381 69 204 6334 Web: www.realtimestudio.rs Data controller: Dušan Đokić PR Dizajn studio Digital Agency Kha Concepts Beograd-Palilula Slanački put 76D 11060 Belgrade – Palilula, Serbia Company ID (MB): 67808436 Tax ID (PIB): 114728093